Our Booragoon Podiatrists Answer Common Foot Injury Questions

Our patients have many questions when they visit our podiatry offices. In our FAQ, we have provided answers to the most common inquiries, allowing visitors to get a better grasp of their condition before they even make an appointment. Browse or search our FAQ today to get started!

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  • How long does an appointment run for?

    New patient and general standard appointments generally run up to 30 minutes in length. If you have complex foot issues we may require a longer appointment. For biomechanical assessments/scanning and minor surgical procedures please allow at least 45-60 minutes.

  • What is your privacy policy?

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and the personal information which we hold will be held securely in accordance with our internal security policy and the law.

    The privacy Amendment Act 2000 covers the private health sector throughout Australia. The legislation recognises the sensitive nature of health information and places protection around its handling.

    Disclosing Information:

    • We will only disclose personal information in accordance with the Privacy Act.
    • This means that personal information may be disclosed:
    • For the purposes for which we have advised that we are collecting it, and for related purposes that you would reasonably expect.
    • Where we have the consent by you to do so,
    • As required by law, or
    • Under other circumstances where permitted under the Act.

  • What is an orthotic and what it is used for?

    Orthotics are devices that are placed in your footwear and are designed to support and improve the function of the foot. They are very effective for a wide variety of musculo-skeletal complaints or injuries. There are various types of orthotics. Custom orthotics are prescription devices custom made to suit your individual requirements.

  • What are your opening hours?

    We are open Monday to Friday 8:30am-5:00pm. On Thursdays we offer later appointments until 7pm. The clinic is also open every second Saturday morning 8:30am-12:30pm

  • Do you sterilise your equipment?

    Yes. All instruments are cleaned and sterilised after each use in accordance to current Australian Sterilisation guidelines. Many items that we use are sterile and disposable.

  • Will my treatment hurt?

    We aim to provide a comfortable experience for everyone. We pride ourselves on educating the patient about the treatment process, and using a gentle approach. If we need to administer a local anaesthetic, we can do this with minimal to no discomfort. For patients who are anxious we have several solutions available, and if you would prefer to have your surgical treatment under a general anaesthetic, then we can organise this too.

  • What should I bring to my appointment?

    To ensure that the podiatrist has all information to best treat you, please bring the following items (if relevant) with you to your appointment:

    • Private Health Fund card
    • Scans & X-Ray films
    • Current Orthotics
    • Shoes that you wear regularly (work, school and/or sport shoes)
    • Referral letter (if you have one)
    • Any other relevant medical history

  • What does a podiatrist do?

    For a detailed description of what a podiatrist does (as well as what a podiatric surgeon does), see this post.

  • Do you offer pensioner discount?

    Yes. For aged pension and health care card holders we offer lower consultation rates.

  • Do you have HICAPS?

    Yes, we do have Hicaps, so you can claim on the spot if you bring your private health card with you.